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Frequently Asked Questions

1. Is this site secure?

We have designed this web site and our computing systems to ensure the highest level of security possible. Our web servers establish a secure connection to your computer whenever you submit sensitive personal information. This prevents that information from being intercepted as it travels across the Internet to our servers. The information we receive from you is stored only as long as is necessary to provide the services you request and the personal support you deserve.

2. Why should I register?

You will be able to send gifts through the use of our Address Book (any names and addresses need to be entered only once). For three months, products in your shopping cart that you have not yet purchased, will be remembered when you sign-in. Enter your billing and shipping information one time, this will automatically be remembered when you sign-in.

3. How do I send a gift?

First, you need to register on the site. Then, enter the names of your gift recipients in the Address Book. Select the products you wish to send and choose the gift recipient’s name from the pull down menu next to the product and update your cart.

4. How do I ship items to the names in my Address Book?

Before you checkout, you must select the correct name from the pull down menu for each product you select. Then, update your cart with this change.

5. Will my credit card number be stored on the site?

Although our site is secure, we do not allow that information to be stored within our site. We do not store any credit card or financial account information in our databases that could later be used to compromise your account. This information is used as provided and only to complete the current transaction.

6. How do I change/edit my customer information (shipping, billing,
email address, password)?

If you are a registered customer, just log-in with your email address and password you originally supplied. Then, go to the Account Info button located at the top of your screen. Go to Change Account Information. This will take you to the page where you can edit any of the original information you supplied.

7. How will my packages be shipped?

Choose your shipping options on the cart page before checkout. You can choose a different option for each ship-to address. Then click "Update Cart" to make these changes.